Due to the made-to-measure nature of our products, consumers are not entitled to a refund like they normally would be for other products under the Consumer Rights Act simply for changing their mind.
Cancellations are only possible under specific circumstances, e.g., fraud. Once products enter manufacture, we are unable to alter the specification, so we strongly advise you ensure all measurements are correct before making payment.
For our products, customers are entitled to a refund if the item delivered is not as described or is faulty in some other way.
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